Help & Support

Although the majority of packages are collected and delivered at the time you are requested, sometimes there is a small delay. Common reasons our Hero are late/delayed on pick-up or delivering your packages are:

1. Misspelled, incomplete or outdated address. It makes our Hero difficult to pick-up or deliver your package to an address which is difficult to find.
2. Weather conditions, traffic or force majeure situation. Sometimes, unforeseen situations could and beyond our control could impacted to pick-up and delivery schedule.

If the pick-up or delivery does not happen on the day it has been requested, please contact our Customer Empathy through Whatsapp: wa.me/6285574670318 dan email: wehearyou@paxel.co