Help & Support

FAQ

How to login Paxel Application?

What package sizes that I can send with Paxel?

What types of packages can or cannot be sent via Paxel?

How to quickly input data for package pick-up or delivery?

How to create shipment on Paxel application?

Is There Any Insurance for My Package?

How to Quickly Make Shipment?

How do I input my package pick-up or delivery address?

How to track my package with Paxel?

How long the shipment using Paxel?

How do I change my pick-up time?

How to cancel my shipment?

How to change pick-up/delivery address on active shipment?

How to Change Estimated Delivery Time for Active Shipment?

Why my shipment can be undelivered?

What will happen to my package if the shipment is undelivered?

Why did my package get rejected?

Why is my package is late/delayed?

Which cities already covered by Paxel's service?

How much does it cost to ship a package?

Do I have to pay for the pick-up service?

What methods of payment does Paxel accept?

How to use Paxel Credit to pay for shipment?

How long to refund the e-Wallet and Paxel Credit balance when the delivery is canceled or fails?

How to get promos when paying with e-Wallets?

If the Paxel account number is different from the e-Wallet, is it still possible to create a shipment?

How to use e-Wallets to pay for Paxel Delivery?

What is Paxel Credit?

How to Use Paxel Credit to Pay for Shipping?

My Paxel Credit is not working?

Can Paxel Credit be used for active delivery (already made)?

How to top up Paxel Credit Balance?

When can I submitting a claim?

Package packing tips

What is PaxelBox?

What are PaxelBox Functions?

How to Use PaxelBox Rental?

How to Use PaxelBox Drop-Off?

How long is the storage time for goods in PaxelBox?

Where are PaxelBox Locations Located?

Why Use PaxelBox?

What are the PaxelBox Size Dimensions?

What Items Cannot be Added to PaxelBox?

What if PaxelBox Door doesn't Open?

I don't Get Notification SMS for PaxelBox Usage

What if my item/package is lost in PaxelBox?

About Instant Delivery Paxel

About PaxelMarket

About Paxel Instant Multidrop Delivery

Can I send food using the Lew@tBox service?

What is Lew@tBox?

How to track a Lew@tBox shipment?

How long the shipment using Lew@tBox?

What is the Coverage area of Lew@tBox services?

What methods of payment for Lew@tBox?

How to create a shipment with Lew@tBox?

What if I am late in storing my package in the locker when sending Lew@tBox?

How to cancel my Lew@tBox shipment?

How to change the estimated delivery schedule for Lew@tBox active shipments?

What is PaxelRecycle?

What to do before creating a shipment of PaxelRecycle?

How to track a PaxelRecycle shipment?

How long the shipment using PaxelRecycle?

How to cancel my PaxelRecycle shipment?

What is the Coverage of the PaxelRecycle service?

How much do you have to pay to use PaxelRecycle service?

What is the Payment Method for PaxelRecycle?

How to create a shipment of PaxelRecycle?

Is the purchase of a bag required when using PaxelRecycle?

How to change the estimated schedule delivery for active shipment PaxelRecycle?

What is Paxelin Club?

What are the benefits of joining Paxelin Club?

What are the requirements to join Paxelin Club?

What is the difference between the Silver and Gold packages at Paxelin Club?

When can I start using Paxelin Club benefits?

How long is the Paxelin Club membership?

How to get a 25% shipping discount after joining Paxelin Club?

What if there are benefits of Paxelin Club that I have not had time to redeem during the first 12 months of membership, but I renew my membership in the 13th month?

How much to pay to join the Paxelin Club?

What if I want to resign from my Paxelin Club membership before 12 months?

What if I don't use or exchange the benefits Paxelin Club on the Silver/Gold package that I purchased?

What is Hera?

What can Hera do?

How do I see my Referral code?

How do I change my Referral code?

Category

How to Login Paxel Application?

Creating Shipment

Shipment Tracking

Shipment Status

Service Coverage

Pricing & Payment Method

About Paxel Credit

Shipment Claim

Secure Packing Tips

About PaxelBox

About Instant Delivery

About PaxelMarket

About Paxel Instant Multidrop Delivery

About Lew@tBox

About PaxelRecycle

Paxelin Club

Paxel Chat Assistant HERA

Referral

Contact Customer Empathy

wehearyou@paxel.co